Our Responsive Repairs services for Southern Housing include carpentry, joinery, electrics, plumbing, gas, roofing, call centre management and an out of hours service. Our call handlers respond to residents’ calls about repairs, assess the defect and assign trade-specific repairs, while our FLS Software dynamically optimises engineer routes and schedules. We aim for a first-time fix and achieve high resident satisfaction data.
What we did
42,000 repairs keep Southern Housing residents’ homes safe and comfortable.
Specifications
- Boiler repairs
- Burst pipes and leaks
- Emergency and Out of Hours service
- Gas and Electric breakdowns
- Heating and hot water to domestic and communal systems
- Repairs to guttering and roofing
- Repairs to kitchens and bathrooms
- Sanitaryware
- Voids reinstatements
Project Overview
Relationship since
2008
Number of properties (FY2023/4)
£
42,000
m
Since 2008, Axis has delivered a very high standard of service to 7,000 Optivo (now Southern Housing) properties in Kent. We have achieved nearly 100% customer satisfaction and virtually zero complaints. And in 2020, we were proud to have this contract extended to cover Sussex too, whilst our 2024 award extended our area with Southern Housing into London.
innovations, challenges, solutions
Successful long-term contract is extended due to exceptional Responsive Repairs service.
Have a project to discuss?
| 023 8070 1111 | |
| mail@clcgroup.com |
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