Our Total Asset Management of 11,000 Sanctuary properties in London and Essex includes a comprehensive Responsive Repairs programme. Our services include carpentry, joinery, plumbing, gas, roofing, call centre management and out of hours service. Our call handlers, or a logic-based chatbot and diagnostic tool, assess the defect and assign trade-specific repairs, and FLS Software dynamically optimizes engineer routes and schedules.
What we did
We conduct Responsive Repairs for Sanctuary as part of our Total Asset Management Programme.
Specifications
- Boiler repairs
- Burst pipes and leaks
- Emergency and Out of Hours service
- Gas and Electric breakdowns
- Heating and hot water to domestic and communal systems
- Repairs to guttering and roofing
- Repairs to kitchens and bathrooms
- Sanitaryware
- Voids reinstatements
Project Overview
Total repairs contract value
£
18
m
Relationship since
2009
Number of properties
£
11,000
m
Axis employs over 250 people on the Sanctuary contract including 150 subcontractors, 30 direct Axis employees/operatives and 70-80 Swan-dedicated office based staff including Call Handlers. 95.5% of our appointments are made and kept and we achieve 92% resident satisfaction with the most recent repair as well as 100% Gas Compliancy and a voids turnaround from key return to re-let of 14 days.
innovations, challenges, solutions
High satisfaction levels for our Responsive Repairs services from Sanctuary residents.
Have a project to discuss?
| 023 8070 1111 | |
| mail@clcgroup.com |
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