Axis’ full responsive repairs programme covers emergencies like total loss of electricity, burst water pipes, loss of water supply/hot water and heating as well as boiler, window and roof repairs and drainage issues. We also offer a Voids service, and our dedicated Resident Repairs Call Centre is based in our offices where we co-locate with our client.
What we did
Full asset management programme incorporating Responsive Repairs maintains 2400 homes to highest standards.
Specifications
- Voids service
- Call Service
- Plumbing repairs
- Restoration of supply/hot water/heating
- Roof and window repairs
- Window repairs
- Unblocking sewers
- Boiler, central heating and radiator repairs
What we achieved
Number of years
10
Contract Value pa
£
3
m
Relationship since
2019
Number of properties
2400
Our client emphasised value for money, and excellent customer/ tenant service as priorities when we secured the 10-year full asset management contract. In our first year, our Responsive Repairs team completed 7164 Repairs including emergency repairs, 97.91% of which were completed on time and 86% of which were First Time Fixes. We achieved 95.8% resident satisfaction for our client.
Innovations, Challenges, Solutions
High volume of repairs and consistent satisfaction evidence our successful Responsive Repairs programme.
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