Responsive Repairs Works
Interior & Exterior Building Renovations
Plumbing & Drainage
24/7 emergency response for burst pipes, leaks, blockages, and all drainage issues. Certified plumbers and drainage specialists ensure fast, effective repairs to minimise disruption and prevent further damage.
Electrical Repairs
From emergency call-outs for power outages and faulty wiring to routine electrical maintenance. Our qualified electricians ensure safe and compliant repairs.
Carpentry & Multi-Trades
Addressing all carpentry needs, including structural repairs, door and window repairs, cabinetry and more.
Heating & Gas Repairs
Fast response to heating system failures, including boiler repairs and replacements. Our operatives handle a wide range of reactive maintenance tasks efficiently and cost-effectively.
Glazing, Roofing & Emergency Repairs
From broken windows and glazing repairs to roofing issues like leaks and damaged tiles, we respond quickly to minimise disruption.
Featured Case Study
Brentwood Borough Council
Full asset management programme incorporating Responsive Repairs maintains 2400 homes to highest standards.
Our group clients
Have a project to discuss?
If you have an R&M project or contract coming up and would like to access expert advice, or hear more about our services please contact the team.
Our services include planned and responsive repairs and refurbishment programmes, as well as decarbonisation, M&E and compliance.
We work across a wide range of important infrastructure sectors, including defence, blue light, education, utilities and industrial, commercial and retail, health care and housing.
What we do
CLC is a multi-sector, national property maintenance and refurbishment company.
Accreditations
Responsive Repairs FAQs
What kind of responsive repairs does CLC offer?
CLC provides a full responsive repairs programme which services:
- Burst pipes and leaks
- Communal areas – lighting, doorways and stairwells
- Damp and mould
- Mechanical & Electrical (M&E)
- Gas and boiler
- Kitchens and bathrooms
- Plumbing, guttering drainage
- Roofing
- Sanitaryware
- Voids
- Windows and doors
What are responsive repairs?
CLC responds to repair requests from residents, landlords, or owners.
These repairs range from routine fixes to urgent or emergency issues, restoring assets to full working condition.
Our responsive repairs service also includes voids services for vacant properties.
Emergency issues include burst pipes, faulty boilers, loss of heat, water or electricity supply
Urgent issues might include issues like the presence of damp or mould which are injurious to health if left untreated.
Routine issues include things like broken windows or taps.
Our Call Centre assesses and prioritizes repairs, with emergency teams available 24/7.
Why are responsive repairs so important?
Responsive repairs centre round resident care and resident quality of life.
They address urgent issues like leaks and broken boilers, providing reassurance and prompt action, ensuring residents feel heard and supported.
A well-handled responsive repairs programme will enhance resident satisfaction figures significantly for landlords as well as maintaining the value of their property.
As a resident, how do I book a responsive repair?
Resident care is at the heart of all our work. Throughout the repair process all our employees will be courteous and treat our residents with respect.
Residents phone CLC’s UK-based, in-house trained Call Handlers, available 24/7 on a dedicated number.
In some cases they can book online using an automated booking service and chatbot.
After our team has assessed the issue, a skilled operative is assigned to fix the problem, with full appointment tracking and communication to keep residents posted about arrival time.
Who carries out CLC’s responsive repairs?
CLC’s skilled responsive repairs professionals represent all the major trades including:
- Carpenters
- Decorators
- Electricians
- Gas operatives
- Glaziers
- Multi-traders
- Painters
- Plumbers
- Roofers
CLC operatives aim to answer all requests with a first-time fix and a smile!
What is a voids programme and who does it benefit?
As part of our responsive repairs works, CLC provides repair and maintenance services for vacant social housing properties, ensuring they’re ready for re-letting.
These properties are called voids.
Our voids service might involve replacing faulty or broken assets (including kitchens and bathrooms); painting and decorating; recarpeting, cleaning and compliance (safety checks).
The programme focuses on restoring a proprty to high standards quickly (turnaround), helping landlords make it available to waiting tenants.
Get in touch
| 023 8070 1111 | |
| mail@clcgroup.com |
Thank you! Your form has been successfully submitted. Someone will be in touch with you soon.
Error sending form.