Frequently Asked Questions

CLC’s comprehensive refurbishment works cover all settings including commercial, industrial and housing. Services include:

•  Insulation
•  Kitchens and bathroom installations and replacements
• Mechanical & Electrical (M&E) / Link to M&E services page
• Painting and decorating
• Plastering and replastering
• Reconfiguring space
• Reflooring
• Windows and doors installation and replacement

CLC’s recent refurbishments include painting and decorating rooms for the University of Nottingham, kitchen and bathroom upgrades for Housing 21, and 2,219 Premier Inn room refurbishments.

Other projects include Waitrose sushi bar installations, YMCA North Tyneside space upgrades, and industrial refurbishments on telecom towers.

Refurbishment works include updating décor, painting and decorating inside and outside, and re-plastering.

Refurbishment works will also include some repairs, cleaning, re-equipping (installing new kitchens and bathrooms, for example), reconfiguring space and landscaping garden space as well as re-flooring.

Refurbishment works are often conducted by refurbishment providers as part of planned maintenance programmes or structures asset management programmes – as part of a holistic programme of property care.

Refurbishment increases property value and longevity and boosts energy efficiency.

Refurbishment providers modernise fixtures, improve living spaces, and address wear and tear, preventing costly repairs and ensuring compliance with safety regulations.

Landlords also see an increase in resident satisfaction as a result of refurbishment works.

Refurbishment works offer residents modernised kitchens, bathrooms, quality flooring, and better insulation.

These improvements reduce living costs and ensure properties are safe and compliant with regulations, enhancing comfort and peace of mind for residents.

Both terms, “refurbishment” and “renovation”, refer to the process of improving or updating a building, but they have slightly different meanings:

Refurbishment improves a property’s appearance and condition with updates to décor and fixtures.

Renovation involves structural changes, layout redesigns, or extensions to increase a property’s functionality and value beyond its original state

CLC’s decarbonisation service provides complete retrofitting solutions that allow landlords to meet the Government’s Net Zero Targets and heat output targets, via PAS 2035-compliant installations.

We offer:

• EEM (Energy Efficiency Measures) installations
• Fabric first improvements
• Retrofit co-ordinators and assessors (Retrofit Academy qualified)
• SHDF (Social Housing Decarbonisation Fund) guidance
• Maintenance of installations
• Optimisation of installations
• Reporting
• Surveys (including ventilation/air tightness, building envelope and drone roof surveys/thermal imaging)

Our EEM installations include:

• Air Source Heat Pumps (ASHP)
• District Heat Networks (DHN)
• Electric heating systems
• Electric Vehicle (EV) charging point installations
• Energy-efficient windows and doors
• Insulation – External Wall Insulation (EWI), re-cladding solutions plus insulation solutions (loft, cavity wall, internal wall) to improve thermal and acoustic efficiency
• Solar PV panel systems
• Ventilation systems designed to enhance indoor air quality while minimising energy consumption

Social housing landlords need a retrofit co-ordinator to meet legal and funding requirements.

A retrofit co-ordinator oversees energy-efficient upgrades in housing, ensuring compliance with PAS 2035 standards.

They manage risks, quality, and performance while liaising with stakeholders.

They help social housing landlords meet legal and funding requirements, ensuring energy savings and safety.

Their role supports successful, sustainable decarbonisation projects and helps landlords navigate complexities.

CLC has many qualified retrofit co-ordinators and assessors in their skilled team.

The construction industry plays a pivotal role in decarbonisation, as buildings account for a significant proportion of the nation’s carbon emissions.

Decarbonisation involves reducing carbon emissions throughout a building’s lifecycle. It includes energy-efficient designs, renewable energy systems, and sustainable materials.

Measures like electrifying heating systems, replacing gas boilers with heat pumps, and integrating smart technologies aim to lower energy consumption and greenhouse gases, helping the UK achieve Net Zero by 2050.

Retrofitting improves existing buildings’ energy efficiency and sustainability without full reconstruction.

It includes installing insulation, double-glazing, solar panels, and updating heating systems.

Retrofitting enhances environmental performance, reduces energy use, lowers carbon emissions, and supports UK Net Zero targets by making buildings more efficient and sustainable.

Retrofitting reduces carbon emissions and boosts energy efficiency, contributing to the UK’s Net Zero goals.

By installing energy-saving measures like solar panels, insulation, and low-carbon heating, landlords lower energy consumption and carbon footprints.

These upgrades help meet government standards like EPC ratings, improving sustainability and complying with environmental regulations.

Retrofit works help landlords achieve Net Zero goals on their existing properties, rather than having to build new homes.

CLC offers full compliance to all regulations including Building Regulations, the Electricity at Work Regulations, and the Health and Safety at Work Act.

• Gas Electric and Plumbing: Ensuring they are correctly designed and installed. Periodic inspections and testing of electrical and gas systems to ensure they remain safe and efficient
• Energy Efficient Measures:  Installation of low carbon technologies such as solar panels and Air Source Heat Pumps, to meet sustainability regulations (Net Zero)
• Fire safety regulations: ensuring fire alarms, emergency lighting, and other safety measures are in place and functional
• Water hygiene and plumbing: to ensure safe and clean water supplies (including Legionella checks)
• Accreditations: Trustmark, CHAS, Constructionline and SafeContractor and many other accreditations verify that we meet legal safety and compliance standards

In the UK, several laws and regulations govern compliance, with a strong focus on building safety, site safety, and worker protection. Key laws include:

• Building Safety Act 2022 which focuses on high-rise safety
• Health and Safety at Work Act 1974 which mandates safety for workers
• Construction (Design and Management) Regulations 2015 (CDM) which ensures safety throughout the project lifecycle.

Compliance guarantees safety, efficiency, and quality across construction, including M&E services, ensuring systems meet regulations like fire safety and energy efficiency.

Adhering to regulatory standards helps to prevent accidents, such as electrical, fires, gas leaks, or water contamination, which could have serious consequences for residents, property owners, and landlords.

Compliance experts help property owners avoid potential legal liabilities. Failure to meet health, safety, and building regulations can lead to fines, penalties, or even the closure of buildings until issues are rectified.

Regular inspections, maintenance, and testing ensure that all systems continue to meet the required standards, reducing the likelihood of breakdowns or safety hazards.

Morally, owners have a responsibility to ensure the safety and well-being of tenants and workers.

Ensuring compliance with regulations such as fire safety, health and safety laws, and energy efficiency contributes to a safer, healthier living environment.

Compliance directly impacts residents’ safety, comfort, and satisfaction. Compliance fosters peace of mind, ensuring safe, well-managed living spaces particularly around:

• Safety – fire, electrical, and gas safety
• Comfort – efficient plumbing, heating, and ventilation
• Hygiene – water testing particularly for Legionella
• Energy – Net Zero compliance reduces utility bills and supports environmental goals

The UK Government’s Net Zero targets are becoming legal compliance requirements for landlords, especially in the context of social housing.

By 2030, social housing must meet EPC ratings of at least C. Landlords must invest in energy-efficient technologies (e.g., solar panels, Air Source Heat Pumps).

Compliance with the Building Safety Act and Social Housing Bill aligns with Net Zero targets, reducing carbon footprints and living costs while enhancing tenant satisfaction.

TrustMark is a government-endorsed scheme ensuring providers meet high standards of quality, safety, and customer service.

It ensures compliance with building regulations and safety laws and reassures clients of technical competence and professionalism.

Being a Trustmark-certified provider ensures that CLC’s work is legally compliant, meets quality standards and includes proper guarantees.

CLC’s skilled operatives and subcontractors offer a comprehensive list of internal and external planned maintenance works. These include:

• Asbestos removal
• Brickwork
• Cladding replacement and installation
• Cladding Services
• Cleaning
• Compliance
• Cyclical Decorations
• Decarbonisation
• Disabled Adaptations
• Drainage
• Electrical rewires
• Energy Efficiency Measures
• Fabric repairs
• Fascias, soffits and guttering upgrades and replacements
• Fire Stopping Services including Fire Doors and compartmentation
• Gas and boilers/heating and plumbing installation, replacement and servicing
• Insulation including EWI and cladding
• Ironmongery and joinery works
• Kitchens and bathrooms/wet rooms installations
• Landscaping
• Mechanical & Electrical
• Moss and plant clearance
• Painting and decorating
• Plastering and replastering
• Rainwater goods repairs
• Reconfiguring space
• Reflooring
• Refurbishment works
• Roofing services including repairs and replacement
• Security installations including lighting and alarms
• Structural repairs (Internal and external)
• Timber works (carpentry and joinery)
• Ventilation systems installation
• Windows and doors replacements

The very name ‘Planned Maintenance’ suggests a proactive (planned) approach to property maintenance which anticipates issues, and schedules repairs before failures occur.

Planned maintenance experts survey, diagnose, and address potential problems to prevent emergencies and breakdown.

Planned Preventative Maintenance (PPM) includes regular ongoing checks and repairs, ensuring systems stay functional and safe.

Planned maintenance programmes help catch issues early, preventing expensive repairs. They improve energy efficiency, reduce costs, and allow better budget planning.

Bulk purchasing and systematic execution reduce costs and timeframes while ensuring high-quality, timely repairs.

Planned maintenance programmes enhance resident satisfaction stats too.

Resident care is at the heart of all CLC’s works. And our planned repairs programmes bring residents many significant benefits.

Residents benefit from advance scheduling, reducing inconvenience.

Clear communication about timelines, scope, and disruptions makes the process smoother.

With co-ordinated teams working efficiently, projects are completed faster, minimising daily routine interruptions, leading to a better overall experience.

Our feedback indicates that our residents value this proactive approach.

As a planned maintenance contractor, CLC conducts thorough surveys to assess building conditions and prioritise the order of repairs.

Our full reports detail the property’s structural, mechanical, and electrical needs, providing a strategy for repairs and upgrades.

Efficiency reports also highlight energy-saving opportunities, extending asset lifespans and guiding future maintenance decisions.

Repairs can take many forms.

Some repairs will count as responsive repairs and will be dealt with immediately by the responsive repairs contractor or landlord.

And some may be part of a longer term planned programme of repairs which your landlord is putting in place with your planned maintenance contractor.

Landlords usually have a list of repairs for which the tenant is responsible and those which the contractor will sort out.

If you are a resident, to avoid disappointment, it is worth knowing for which repairs you are responsible.

If in doubt, residents can consult their tenant handbook or ask their landlord directly to ensure the correct repairs are made by the right party.

CLC provides a full responsive repairs programme which services:

• Burst pipes and leaks
• Communal areas – lighting, doorways and stairwells
• Damp and mould
• Mechanical & Electrical (M&E)
• Gas and boiler
• Kitchens and bathrooms
• Plumbing, guttering drainage
• Roofing
• Sanitaryware
• Voids
• Windows and doors

CLC responds to repair requests from residents, landlords, or owners.

These repairs range from routine fixes to urgent or emergency issues, restoring assets to full working condition.

Our responsive repairs service also includes voids services for vacant properties.

Emergency issues include burst pipes, faulty boilers, loss of heat, water or electricity supply

Urgent issues might include issues like the presence of damp or mould which are injurious to health if left untreated.

Routine issues include things like broken windows or taps.

Our Call Centre assesses and prioritizes repairs, with emergency teams available 24/7.

Responsive repairs centre round resident care and resident quality of life.

They address urgent issues like leaks and broken boilers, providing reassurance and prompt action, ensuring residents feel heard and supported.

A well-handled responsive repairs programme will enhance resident satisfaction figures significantly for landlords as well as maintaining the value of their property.

Resident care is at the heart of all our work. Throughout the repair process all our employees will be courteous and treat our residents with respect.

Residents phone CLC’s UK-based, in-house trained Call Handlers, available 24/7 on a dedicated number.

In some cases they can book online using an automated booking service and chatbot.

After our team has assessed the issue, a skilled operative is assigned to fix the problem, with full appointment tracking and communication to keep residents posted about arrival time.

CLC’s skilled responsive repairs professionals represent all the major trades including:

• Carpenters
• Decorators
• Electricians
• Gas operatives
• Glaziers
• Multi-traders
• Painters
• Plumbers
• Roofers

CLC operatives aim to answer all requests with a first-time fix and a smile!

As part of our responsive repairs works, CLC provides repair and maintenance services for vacant social housing properties, ensuring they’re ready for re-letting.

These properties are called voids.

Our voids service might involve replacing faulty or broken assets (including kitchens and bathrooms); painting and decorating; recarpeting, cleaning and compliance (safety checks).

The programme focuses on restoring a proprty to high standards quickly (turnaround), helping landlords make it available to waiting tenants.

CLC’s comprehensive refurbishment works cover all settings including commercial, industrial and housing. Services include:

•       Insulation
•       Kitchens and bathroom installations and replacements
•       Mechanical & Electrical (M&E) / Link to M&E services page
•       Painting and decorating
•       Plastering and replastering
•       Reconfiguring space
•       Reflooring
•       Windows and doors installation and replacement

CLC’s recent refurbishments include painting and decorating rooms for the University of Nottingham, kitchen and bathroom upgrades for Housing 21, and 2,219 Premier Inn room refurbishments.

Other projects include Waitrose sushi bar installations, YMCA North Tyneside space upgrades, and industrial refurbishments on telecom towers.

In the property maintenance business, refurbishment works include updating décor, painting and decorating inside and outside, and re-plastering.

Refurbishment works will also include some repairs, cleaning, re-equipping (installing new kitchens and bathrooms, for example), reconfiguring space and landscaping garden space as well as re-flooring.

Refurbishment works are often conducted by refurbishment providers as part of planned maintenance programmes or structures asset management programmes – as part of a holistic programme of property care.

Refurbishments increase property value and longevity and boost energy efficiency.

Refurbishment providers modernise fixtures, improve living spaces, and address wear and tear, preventing costly repairs and ensuring compliance with safety regulations.

Landlords also see an increase in resident satisfaction as a result of refurbishment works.

Refurbishment works offer residents modernised kitchens, bathrooms, quality flooring, and better insulation.

These improvements reduce living costs and ensure properties are safe and compliant with regulations, enhancing comfort and peace of mind for residents.

Both terms, “refurbishment” and “renovation”, refer to the process of improving or updating a building, but they have slightly different meanings:

Refurbishment improves a property’s appearance and condition with updates to décor and fixtures.

Renovation involves structural changes, layout redesigns, or extensions to increase a property’s functionality and value beyond its original state

We offer a broad range of utilities and industrial services including:

• Repairs and maintenance for telecommunication towers, substations, railways, bridges, and highways
• Steel restoration and application of specialist coatings to futureproof assets
• Cleaning and protection of industrial structures using advanced techniques
• Installation and maintenance of safety equipment like anti-climb devices, step bolts, and safety signage
• National Grid-authorised work, including painting transmission towers and maintaining high-voltage infrastructure
• In-house training for rigorous technical, safety, and quality standards
• Expertise in working at heights and near high and low-voltage power lines

Working on utilities and industrial assets poses significant risks, such as exposure to high-voltage power lines and the danger of falls when working at height.

Environmental hazards, including extreme weather, can complicate projects. Additionally, handling heavy equipment and toxic materials, like industrial coatings, requires strict safety protocols.

CLC mitigates these risks through in-house training, safety equipment, and compliance with rigorous industry standards.

CLC works on a diverse range of assets, including telecommunication towers, electrical substations, transmission towers, and rail infrastructure.

They also repair and maintain bridges, highways, and other vital national infrastructure assets.

For example, when the national grid called upon their industrial utilities expertise as transmission tower painting contractors, CLC painted 750 transmission towers in one year.

The National Grid is the backbone of the UK’s electricity transmission and distribution system, ensuring power flows seamlessly from energy generators to homes and businesses.

It is run by National Grid plc, a private company responsible for maintaining and upgrading high-voltage infrastructure, including transmission towers and substations.

The organisation ensures reliable energy supply while integrating renewable energy into the grid to meet sustainability goals.

Steel restoration and specialist coatings protect industrial assets from corrosion and environmental damage, extending their lifespan and reducing maintenance costs.

CLC employs advanced techniques in Pylon painting to futureproof these structures, so they remain functional and safe for decades.

The utility industry faces aging infrastructure, requiring constant repair and upgrades to maintain operational efficiency.

The transition to renewable energy sources introduces complexities in integrating new technologies with existing systems.

Furthermore, stringent safety, environmental, and compliance regulations demand continuous oversight.

Workforce shortages and the need for skilled personnel also challenge the industry, alongside unpredictable weather conditions impacting assets like transmission towers and substations.

CLC offers a comprehensive range of property maintenance services including:

• Building works and extensions
• Compliance
• DDA adaptations for accessibility
• Decarbonisation – PAS 2035-compliant and retrofit services
• Fire protection
• Insulation installations including cladding
• Kitchen and bathroom replacements
• Mechanical & Electrical (M&E)
• Planned Maintenance
• Refurbishment works
• Responsive Repairs

Yes. CLC provides many services in the social housing sector including full asset management, planned maintenance and responsive repairs for housing associations and local councils; and we also work in the private sector too for private landlords.

Private housing is owned by individuals or companies and rented at market rates.

Social housing, managed by councils or housing associations, offers affordable rents and prioritises vulnerable groups.

Planned maintenance programmes are vital for ensuring property safety, efficiency, and legal compliance.

They enhance property value, prevent costly repairs, and ensure tenant satisfaction.

The answer is ‘very important’! Planned maintenance programmes ensure tenant safety, comfort, and well-being.

Energy-efficient upgrades like insulation and decarbonisation lower utility bills, while accessibility adaptations enable tenants with disabilities to live independently.

Landlords must maintain properties to a safe, habitable standard. Legal responsibilities include repairing structure, heating, hot water, electrical systems, and fire safety measures.

They must address urgent repairs promptly to comply with housing laws.

Under the Right to Repair scheme, social housing tenants can request essential repairs, such as plumbing, heating, or security issues.

If landlords fail to act within specific timeframes, tenants can escalate the issue or claim compensation.

Tenants are typically responsible for minor repairs like changing light bulbs or replacing fuses.

Structural repairs and major works, such as plumbing or electrical faults, are the landlord’s responsibility under UK housing laws.

CLC offers full property refurbishment and renovation services tailored for the hotel & leisure sector including hotel, pubs, restaurants, and holiday and leisure venues. Our services include:

• Bathroom refurbishments and upgrades
• Building extensions
• Cleaning (BICS-accredited)
• Hotel refurbishment
• Fire protection systems
• Full strip/ fit-outs
• Landscaping
• Mechanical & Electrical (M&E)
• Painting and decorating

A hotel refurbishment upgrades and modernises facilities to improve guest experience, operational efficiency and aesthetic appeal.

Hotel refurbishment works include redecorating, updating suites, electrical works, and enhancing internal communal areas like lounges and reception areas, as well as pool changing areas and spa treatment rooms.

They may include building works and landscaping too.

Renovations attract more guests by improving comfort, aesthetics, and functionality.

So, for owners, hotel refurbishments enhance brand reputation, increase occupancy rates, and boost revenue.

Their goal is to provide a welcoming, functional, and competitive environment for guests that is modernised and compliant with safety standards.

And guests benefit from modernised amenities, better safety features, and an overall enhanced experience, which leads to repeat visits and positive reviews.

You should consider making minor updates every 3–5 years and a full hotel refurbishment every 8–10 years.

Planned building repairs and maintenance programmes ensure the property stays in line with guest expectations and with evolving industry standards and compliance regulations.

CLC specialises in working in live environments, conducting works at night or during off-peak hours to minimise impact on guests and staff.

Guests don’t want to be woken up early by drilling noises or hear hammering noises when they are eating their dinner. That is why we limit our working hours between 8am and 5pm.

We have developed a rolling hotel refurbishment programme with Premier Inn which enables us to tackle one floor at a time and refurbish a minimum of 25 rooms in three weeks.

We flex the number of trades we have on site to meet strict deadlines and get paying guests back into rooms as quickly as possible without compromising on quality.

As a leading provider of heritage property maintenance services, CLC‘s provides:

• Cleaning
• DDA-compliant adaptations
• Decarbonisation
• Decorative works
• Facade restoration
• Fire safety upgrades
• Gold leafing
• M&E (Mechanical & Electrical)
• Plastering
• Masonry repairs
• Period-appropriate materials
• Refurbishment
• Restoration
• Roof repairs
• Space reconfiguration
• Specialist treatments
• Stone conservation
• Structural repairs
• Timber restoration
• Window restoration

Many historic buildings serve as busy offices and commercial spaces (shops, cafes and restaurants). And of course, many Victorian properties, for example, are also family homes.

If the heritage or grade listed building is occupied during the works, a heritage property expert will phase their works to accommodate occupants’ lifestyles and schedules.

A heritage property expert also manages modernisation with preservation, so the buildings continue to be suitable for practical contemporary use whilst retaining their unique historic features.

Specialist treatments may be necessary to protect the building – like gentle cleaning and careful removal of plant matter.

And period-appropriate materials like paint, tiles and stone will have to be sourced in order to match those of the original building.

A heritage building conservation project calls for specialist products, finishes, and treatments to protect and restore a building’s original appearance.

Time-honoured crafts, such as gold leafing, are often introduced in a heritage building conservation project as are careful cleaning and stone and timber restoration.

And heritage building conservation projects often require bespoke, period-appropriate paint colours to match the building’s original colour to ensure historical accuracy in all projects.

Listed Buildings are judged to be of national importance in terms of their architectural or historic interest. The national list is compiled by the Secretary of State for Culture, Media and Sport (DCMS).

Listed buildings are often thought of as ancient castles and stately homes! But the list can include all sorts of different structures including garden walls, mills, bridges and factories – and many more.

The term heritage building conservation includes refurbishing, restoring, and maintaining listed and protected buildings of historic significance.

Continuing or cyclical heritage property maintenance works carry on preserving historic cultural assets for future generations.

Most of our UK cities are full of Victorian properties. Some are in conservation areas. But many are needed for homes, particularly by social housing landlords with long waiting lists.

A Victorian property renovation project balances a degree of conservation with practical modern functionality.

It will include reconfiguring internal spaces to create practical layouts suitable for modern family living. And adding modern amenities, including kitchens and bathrooms, to meet contemporary family needs.

Decarbonisation is key to modernisation projects improving energy efficiency while maintaining the properties’ original aesthetics.

A carefully managed Victorian property renovation project results in homes that honour their Victorian heritage while meeting the demands of contemporary family living.

CLC offers a wide range of services within healthcare properties including:

• Anti ligature device installation
• Clinical sanitary-ware
• Conversions
• DDA-compliant adaptations
• Energy-efficient solutions.
• Fire protection works
• Flooring
• Landscaping
• M&E (Mechanical & Electrical)
• Painting and decorating
• Plastering
• Plumbing
• Refurbishment of theatre areas
• Refurbishment works
• Remodelling of care units
• Roofworks
• Strip outs
• Water management systems

CLC improves residential care and independent living homes, high dependency psychiatric facilities, community-based Health Clinics, specialist dementia care units and NHS properties including hospitals and wards.

• Care home: residential care for elderly and vulnerable patients
• Clinic: community-based outpatient and treatment centre
• GP surgery: local general practitioner offices
• Hospital: acute, specialist, and general healthcare
• Key worker accommodation: supporting NHS workers
• Mental health facility: inpatient and outpatient support

Accommodating the schedules (mealtimes and therapy sessions) of staff, patients, and carers means a healthcare property services provider will schedule work often working out of hours.

Specialist healthcare installations include DDA-compliant bathrooms and kitchens, along with access upgrades such as grab rails, ramps, and door widening to improve accessibility for patients with mobility difficulties

M&E (Mechanical & Electrical) installations like fire safety systems, security doors with access control, and thermostatic mixer valves (TMVs) – which blend hot and cold water to reduce the temperature where there is a risk of scalding – all protect vulnerable occupants.

Other examples of specially designed items used in healthcare facilities are non-slip vinyl sheet safety flooring, rubber skirting boards, PVCu wall cladding and anti-ligature devices which prevent self-harm or suicide attempts particularly in mental health and psychiatric wards.

Generally, specialist healthcare installations support patients’ independence and safety in healthcare facilities.

CLC’s DBS-checked healthcare teams are trained in infection control and patient/customer care standards.

Our workers treat every patient/resident with great care and respect and are fully mindful they are working in sensitive environments with vulnerable people.

Our services in educational facilities include:

• Building works – classrooms, corridors and communal areas – upgrade and redecoration
• Cleaning
• Compliance
• DDA-compliant adaptations
• Extensions
• External works – concrete repairs, insulation, landscaping, playgrounds
• Fire protection works
• Flooring
• Kitchens/bathrooms and toilet facilities upgrades and replacement
• M&E (Mechanical & Electrical)
• Refurbishment
• Roof repairs
• Space reconfiguration
• Student accommodation upgrades

An educational refurbishment provider needs to conduct works within tight timeframes to suit school and university term times and student holidays.

As well as working to a tight schedule, they will also often have to work to tight budgets.

Operatives must be DBS-checked and trained in client-specific property entry procedures.

They also need to be easy to identify and wear high viz branded uniforms.

• Colleges: Further education
• Universities: Higher education
• Specialist schools arts, sports, or special needs education
• Nurseries: Early years childcare and pre-school
• Primary schools: children aged 4–11
• Secondary schools: students aged 11–16 or 18

In schools, CLC’s works include upgrading classrooms, corridors, playgrounds and communal spaces, and installing new bathroom and toilet facilities for pupils as well as playgrounds.

And our university property maintenance services include upgrading student accommodation by reconfiguring space to add en suite facilities, and redecoration of rooms and communal spaces.

Students expect modern, compliant, and safe and comfortable accommodation.

As a student accommodation maintenance provider, CLC provides:

• Interior refurbishments
• Bathroom renovations
• Compliance
• DDA compliant adaptations
• Exterior maintenance

CLC utilises specialist treatments, such as anti-graffiti paint resistant to water and wear and tear in busy educational facilities. Additional cleaning services include:

• Graffiti removal
• Deep cleans
• Window cleaning
• Power washing
• Gutter clearance
• Floor cleaning and maintenance

In addition, our advanced M&E (Mechanical & Electrical) systems, include:

• Intelligent lighting
• Public address systems
• Security and access control systems
• Fire alarms
• Data infrastructure
• Building Management Systems (BMS)

CLC is a trusted property repairs, maintenance and refurbishment services provider.

We have 13 UK offices from which we provide national coverage with a local service.

Our property repairs and maintenance services support the following important infrastructure sectors:

• Blue Light emergency services
• Commercial & Retail
• Defence (MOD)
• Education
• Healthcare
• Heritage
• Hotel & Leisure
• Housing
• Utilities & Industrial

CLC’s property repairs and maintenance services include:

• Compliance
• Decarbonisation
• Mechanical and Electrical (M&E)
• Planned Maintenance
• Refurbishment
• Responsive Repairs

CLC’s head office is in Southampton. We have 13 offices from which we provide UK-wide property repairs and maintenance services.

We provide national coverage with a local service, so we are a trusted partner for all your property assets.

You will find a warm welcome here:

• Southampton (Head Office)
• Brandon
• Bristol
• Camberley
• Catterick
• Colchester
• Leeds
• Newcastle
• Plymouth
• Shepshed
• Walsall
• Warrington
• Watford

H.I.G Capital acquired CLC in June 2023 and Axis Europe in July 2024.

Axis Europe and CLC merged in 2024 to form a new, multi-sector, national property repairs and maintenance services providerof scale. The merged business is run by a group Board of Directors.

Jointly, we conduct property repairs and maintenance works in important infrastructure sectors: Blue Light emergency services, Commercial & Retail, Housing, Defence (MOD), Education, Health Care, Heritage and Utilities & Industrial.

Together we focus on our clients, our residents and our service delivery.

CLC was founded in 1969 and grew steadily into a thriving property refurbishment and maintenance services provider.

Our longevity and industry experience results in long-term, successful partnerships and relationships with our clients.

In fact, 75% of our building repairs and maintenance works come from long-term or repeat customers who have shared some of this journey with us.

There are many ways you can join our thriving property repairs and maintenance company:

• Join our on-site teams
• Work in office-based support roles
• Join our trusted supply chain
• Become one of our valued subcontractors
• Learn a new trade for life as a CLC apprentice

Because we work repairing and maintaining homes, we prioritise the people who live in them. Our Resident Liaison Officers are fully trained in resident engagement and care. They keep residents fully informed about our work in their homes. And they’ll support residents while work is ongoing too.

And our commercial maintenance services teams ensure the same service of care and engagement for residents, occupants and customers of offices and shops. We schedule our work to suit their needs and timetables.

A strict company code of conduct is at the heart of our resident care and engagement, and ensures we behave courteously and with respect at all times.

And our partnership with tpas, the tenant engagement experts, supports and endorses our existing resident care and engagement programme.

We offer full property maintenance and refurbishment services including:

• Demolition
• Stripout
• Roofs and windows
• Refurbishment and modernisation
• Repairs and maintenance
• Space reconfiguration
• Installation of kitchens and toilet facilities

We conduct work in live environments like fully operational fire, ambulance and police stations as well as office-based training centres.

Our teams are security-cleared for this type of work.

Blue Light or emergency services are critical public services that respond to urgent and life-threatening situations. ‘Blue Light’ refers to the distinctive blue lights used on their vehicles to signal emergencies.

Blue Light services include the Police, and the Fire and Ambulance services. They save lives, contain emergencies, and ensure community wellbeing and the smooth functioning of society.

Operating within sensitive and high-security environments, Blue Light property refurbishment services are tailored so as not to obstruct vital life-saving work or rapid response requirements.

This often means that a Blue Light property specialist’s security-cleared personnel will work out of hours and round the clock in police, fire service and ambulance stations across the UK.

The Metropolitan Police operates across Greater London, covering 32 boroughs, excluding the City of London, which has its own police force.

Known as “the Met,” it serves over 8 million residents, ensuring public safety and tackling crime in one of the world’s busiest cities.

The Metropolitan Police (“the Met”) owns and operates approximately 400 buildings, including police stations, offices, training facilities, and residential accommodations in Greater London.

Wwe offer a wide range of services in the commercial and retail sector including:

• Ceiling and wall installations
• Decoration
• Fire protection measures
• Fit out
• Insulation and cladding systems
• Mechanical & Electrical (M&E)
• Moves and changes
• Refurbishment
• Public toilets refurbishment
• Repairs
• Space reconfiguration
• Strip out
• Tarmacking

CLC also offers British Institute of Cleaning Science-accredited cleaning services tailored to offices, shops, and retail premises. Our commercial asset maintenance cleaning service keeps spaces safe, hygienic, and welcoming for customers and staff.

Our team of commercial and retail property refurbishment experts covers live-environment shops, shopping malls, multi-tenanted office buildings and gyms.

CLC’s office fit out and commercial fit out services transform spaces into attractive functional environments without interrupting the workflow, or affecting customer experience.

We also offer our commercial and retail property refurbishment services to the heritage sector because many heritage properties house commercial offices and shops.

We ensure compliance with conservation guidelines while modernising the space for practical use.

Commercial spaces like offices and shops are busy places! To keep business running smoothly, we work out-of-hours or at night reducing disruption to those working there, and minimising our impact on retail customers.

Our team of commercial and retail property refurbishment experts prioritises the safety of occupants and visitors by adhering to rigorous health and safety standards, securing work areas, and clearly communicating and signposting our plans.

Yes! Our commercial and retail property refurbishment services include a Moves and Changes service to help businesses relocate smoothly.

We assist with moving furniture, IT hardware, fixtures, signage, and documents, ensuring minimal disruption.

Our commercial fit out services team will adapt your new space to meet your specific requirements.

And our British Institute of Cleaning Science-accredited cleaning services will guarantee a sparkling welcome in your new space!

Office fit out and commercial fit out services are split into Category A and Category B.

• Category A fit-outs provide basic essential infrastructure such as lighting and M&E (Mechanical & Electrical) creating a functional space which the client will then furnish.
• Category B fit-outs make the space ready for immediate use. They customise the environment adding furniture (office equipment, furnished meeting areas and kitchens for example), the client’s own branding, and bespoke layouts (shelving, desks, floors space and partitions).

For workers, our office refurbishment services improve comfort, productivity, safety and morale.

For owners, our office refurbishment services increase property value, attract tenants, and ensure compliance with safety and energy standards.

Office spaces can be repurposed into residential units, co-working spaces, or mixed-use developments.

Conversions can include extensions, partitioning, ceiling adjustments, M&E (Mechanical & Electrical) upgrades, installation of new kitchens/toilets/bathrooms and compliance with energy efficiency and safety regulations, all of which CLC can provide.

Our services to the MOD include:

• Decarbonisation
• Planned Maintenance
• Compliance
• Decorations
• Installation of kitchens and bathrooms
• M&E (Mechanical & Electrical
• Re-flooring
• Refurbishment
• Roof works
• Voids reinstatements

We work in MOD housing keeping personnel and their families safe and comfortable.

The Ministry of Defence comprises Royal Navy, British Army, Royal Air Force, and Strategic Command.

The Ministry of Defence’s purpose is to protect the UK, its Crown Dependencies, and its Overseas Territories.

Amey manages the Ministry of Defence’s Regional Prime and National Housing Prime contracts including the repair and maintenance of service family homes and other assets on the MOD estate.

CLC’s Colchester and Catterick branches co-locate with Amey to deliver refurbishment services to MOD properties.

This long-standing partnership enhances the safety and comfort of military housing assets for residents.

CLC delivers retrofit solutions for MOD properties across the North, York, Central, and East Anglia regions.

These upgrades focus on sustainability and delivering energy efficiency measures, to ensure MOD homes meet modern living standards for MOD personnel and families.

CLC teams attend the Forces Transition Group (FTG)’s Live Transition Day at Wetherby Racecourse, helping military personnel find career opportunities as they transition into civilian life.

And our commitment to social value extends to community initiatives such as a clean-up Hipswell Church War Cemetery.

These initiatives foster community development alongside our works with Amey.

CLC attained a 96% customer satisfaction rate for refurbishing MOD housing assets in partnership with Amey.