Resident Liaison
Resident Liaison is at the forefront of all CLC’s operations within the Housing sector. We understand that communicating with residents throughout the entire works process, from the initial introductory meeting to the handover of their newly refurbished property, is essential in achieving a successful outcome.
Our Resident Liaison Officers (RLO) act as the main point of contact for residents and provide the crucial link between ourselves, our clients and the residents. These professional individuals are selected for their understanding of customer needs, communication skills and their ability to get things done to the satisfaction of all concerned.
RLOs work either from an on-site office or a suitable alternative location and are responsible for:
- Assisting residents with choices
- Visiting residents prior to any work commencing
- Keeping residents informed
- Making appointments for the work to be carried out
- Communicating progress through newsletters, open days and meetings
- Carrying out customer satisfaction surveys following completion of works
With experience of working with residents from a diverse range of ethnic origins and cultures as well as those who may have a disability, we have the facilities in place to communicate with them and provide our literature in alternate languages, large print or audio format upon request.
"We are delighted to be partnering with CLC, they have an excellent reputation working with housing associations. We are especially impressed with their resident liaison programme, which will ensure our residents have an input and are informed throughout the entirety of the contract"
Wesley Copeman, Black Country Housing
"What could have been an absolute nightmare has turned out very well. I can honestly say that your workmen are the best I have come across in years."
Anne Poulton, Housing 21 Resident
" I love my new kitchen. It looks better than I could have ever hoped. I was always asked what I wanted and through every stage of the work I was kept informed. Great job done by all!"
Mrs Walker, Hyde Housing Resident
"We are delighted to be partnering with CLC, they have an excellent reputation working with housing associations. We are especially impressed with their resident liaison programme, which will ensure our residents have an input and are informed throughout the entirety of the contract"
Wesley Copeman, Black Country Housing
"What could have been an absolute nightmare has turned out very well. I can honestly say that your workmen are the best I have come across in years."
Anne Poulton, Housing 21 Resident
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